Privacy Policy & Terms of Use

This Privacy Policy and Terms of Use (“Policy”) explain how Hold Fast Home and Commercial Services, LLC (“Hold Fast Rentals,” “we,” “us,” or “our”) collects, uses, and protects your information when you use our website, request a quote, or rent equipment from us.

Who We Are

Our legal business name is Hold Fast Home and Commercial Services, LLC, operating as Hold Fast Rentals.
Website: https://holdfastrentals.com

Information We Collect

  • Customer Information: Name, phone number, email, billing address, and delivery address.
  • Rental Transaction Data: Equipment rented, rental dates, payments, and service records.
  • Website Data: Browser type, IP address, and cookies to improve site performance and prevent spam.

How We Use Your Information

We may use your information for the following purposes:

  • To process equipment rentals, deliveries, and pickups.
  • To provide invoices, receipts, and payment confirmations.
  • To communicate about your rental (reminders, updates, and confirmations).
  • For marketing purposes: to send you promotions, service updates, or offers related to equipment rental and related services. You may opt out of marketing communications at any time.
  • To improve our services and website functionality.
  • To enforce payment obligations, recover unpaid balances, or repossess equipment when necessary.

Cookies & Tracking

  • Cookies may be used to store login sessions, cart information, and user preferences.
  • Third-party tools (such as payment processors, analytics, or marketing platforms) may also use cookies or tracking pixels.

Data Sharing

We do not sell your personal information. However, we may share limited information with:

  • Payment processors to complete transactions.
  • Delivery/logistics providers to fulfill rental orders.
  • Marketing or CRM tools (with your consent or where permitted by law) to keep you updated on services.
  • Collection agencies or repossession agents if required to recover unpaid balances or equipment.
  • Legal authorities if required by law.

Data Retention

  • Rental contracts, invoices, and related records are retained for at least 7 years for legal and tax purposes.
  • Website form submissions or customer inquiries may be retained for operational records.

Your Rights

You may request:

  • A copy of personal data we hold about you.
  • Correction of inaccurate information.
  • Deletion of data not legally required to be kept.

To make a request, contact us at: [Insert Business Email].

Liability Disclaimer

Use of rented equipment involves risk. By renting from Hold Fast Rentals, you agree to use equipment responsibly and release us from liability for misuse or damages outside our control. (See our full Rental Terms & Conditions for details.)

Where Your Data Is Sent

  • Online payments and customer forms may be processed by secure third-party providers.
  • Some information may be used in automated spam detection, fraud prevention, repossession processes, or marketing distribution systems.